Frequently Asked Questions

Everything you need to know about your Honkai Shop experience.

How long does shipping take?

Standard domestic shipping typically takes 3-7 business days, while international orders may take 10-21 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed apparel. Items must be returned in their original packaging with all tags attached to be eligible for a full refund.

How do I find the right size?

Each product page includes a detailed size chart. We recommend measuring a similar garment you already own and comparing it to our measurements for the most accurate fit.

Are your products officially licensed?

Yes, all Honkai Shop apparel and accessories are officially licensed merchandise, ensuring high-quality designs and authentic artwork for our customers.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How should I care for my printed apparel?

To preserve the quality of the prints, we recommend machine washing cold, inside out, and hanging to dry. Avoid ironing directly on the printed designs.